For Tenants
How do I submit a maintenance request?
You can submit maintenance requests through our online tenant portal or by contacting our office directly. Once received, our team will schedule a technician promptly and keep you updated on the progress.
What are the lease renewal options?
Lease renewal notices are typically sent 60 days before your lease expires. You can choose to renew for another term, discuss potential lease adjustments, or decide not to renew. Our team is happy to guide you through the process.
How can I pay my rent?
Rent can be paid conveniently through our secure online portal, by check, or through automatic bank transfers. We also provide receipts for all payments.
What should I do if I have a neighbor dispute?
We encourage tenants to first try to resolve minor issues amicably. If the situation cannot be resolved, contact our management office. We take all reports seriously and will work to mediate and maintain a safe, respectful community.
Are pets allowed in the apartments?
Pet policies vary by property. Please check your lease agreement or contact our office to confirm whether pets are permitted and if any fees or restrictions apply.
What should I do in case of an emergency maintenance issue?
Emergency maintenance issues, such as water leaks or electrical hazards, should be reported immediately through our emergency hotline. Our team is available 24/7 for urgent situations.
How can I update my contact or payment information?
You can update your information through the tenant portal or by contacting our office directly. Keeping your contact details current ensures you receive important notices promptly.
For Property Owners (Current and Prospective)
What services does your company provide for property owners?
We provide full-service property management, including marketing and leasing, rent collection, maintenance coordination, tenant screening, financial reporting, and compliance with local regulations. Our goal is to maximize your investment while minimizing stress.
How do you screen tenants?
We conduct comprehensive tenant screenings that include credit checks, background checks, rental history verification, and employment/income verification. This ensures we place reliable tenants in your property.
How are maintenance and repairs handled?
Our team coordinates all maintenance and repairs with licensed, insured contractors. We prioritize cost-effective solutions while ensuring quality and timely service to maintain tenant satisfaction.
How do you handle rent collection and late payments?
Rent is collected through our secure online system, and late payments are addressed according to state and lease regulations. We provide detailed financial statements so you can track income and expenses transparently.
Can you help with evictions if necessary?
Yes. We handle all aspects of the eviction process professionally and in compliance with local laws, from filing notices to court representation if needed.
How do you communicate with property owners?
We provide regular financial reports, maintenance updates, and tenant feedback. Our team is always available via phone, email, or through our owner portal for questions or updates.
How do I know if your company is the right fit for managing my property?
We offer a personalized consultation to review your property goals, discuss our services, and provide a clear management plan. Our experience, transparency, and proactive approach ensure your investment is in capable hands.
What are your fees for property management?
Our fees are competitive and based on the services provided and property type. We offer clear, upfront pricing with no hidden costs. Contact our team for a detailed quote tailored to your property.